What Are Cookies Anyway?

Think of these as tiny notes your browser keeps about your visits to our site. They're just text files – nothing scary or invasive. They can't access other files on your computer or spread viruses.

We use them to remember things like whether you've logged in, what settings you prefer, and which pages you've visited. Without them, you'd have to start fresh every single time you came back to the site.

Most websites use them. They've been around since the mid-90s and have become a standard part of how the web functions.

Types of Tracking We Use

How Long We Keep Them

Different types stick around for different periods:

• Session cookies disappear when you close your browser
• Authentication tokens last up to 30 days if you choose "remember me"
• Analytics data gets stored for up to 26 months in aggregated form
• Preference settings remain until you clear them or change devices
• Marketing consent records stay for 12 months unless you withdraw consent earlier

We review our data retention practices regularly and delete information we no longer need.

Third-Party Services

We work with a few external providers that might place their own tracking files:

• Analytics platforms that help us understand site performance
• Communication tools for customer support chat features
• Security services that protect against fraudulent activity

These partners have their own privacy policies. We've vetted them, but we can't control everything they do. If you reject non-essential cookies, most of these third-party trackers won't load.

Controlling Cookies Through Your Browser

Every major browser lets you manage tracking files. The exact steps vary, but you can usually find cookie settings in your browser's privacy or security section.

You can block all cookies, but this might break some website features. Most browsers also offer a middle ground where you accept first-party cookies but block third-party ones.

Specific Cookies We Use

Your Rights and Choices

Australian privacy law gives you significant control over your personal information. When it comes to cookies and tracking:

• You can withdraw consent at any time using the button above or through your browser
• You can request details about what data we've collected from your visits
• You can ask us to delete non-essential tracking data associated with you
• You won't face any penalties for declining non-essential cookies
• Our core services remain fully accessible regardless of your tracking preferences

We take these rights seriously and respond to requests within reasonable timeframes.

Changes to This Policy

We update this document occasionally when we change how we handle tracking technologies. The date at the top shows when we last made revisions.

If we make significant changes – like adding new types of tracking or extending data retention periods – we'll notify active users through email or a prominent site notice.

Checking back here once in a while isn't a bad idea if you want to stay informed about how we handle this stuff.