Information We Collect

We collect different types of information depending on how you interact with our platform. Here's what we gather and why:

We don't collect information we don't need. Everything we gather has a specific purpose related to providing you with better financial analysis services.

How We Use Your Information

Your data isn't just sitting in a database somewhere. We actually use it to make your experience better. Here's how:

• Processing and analyzing the financial statements you submit through our platform
• Providing you with accurate analysis reports and insights based on your data
• Communicating with you about your account, services, and important updates
• Improving our analytical tools and developing new features based on usage patterns
• Ensuring platform security and preventing fraudulent activities
• Complying with legal obligations and Australian financial regulations
• Sending you relevant educational content about financial analysis (only if you've opted in)

Data Storage and Security

Security isn't just a checkbox for us—it's fundamental to everything we do. Your financial information deserves serious protection.

Where We Store Your Data

All data is stored on secure servers located in Australia. We use Australian-based data centers that meet strict security standards and comply with local data protection regulations.

Security Measures

• Industry-standard encryption for data transmission (TLS 1.3)
• Encrypted storage of sensitive financial information at rest
• Regular security audits and vulnerability assessments
• Multi-factor authentication options for account access
• Strict access controls—only authorized personnel can access your data
• Regular backups with secure, encrypted storage

Despite our best efforts, no system is 100% secure. If we experience a data breach that affects your information, we'll notify you promptly as required by Australian law.

Sharing Your Information

We don't share your information casually. When we do share data, there's always a good reason and it's done with appropriate safeguards.

Service Providers

We work with carefully selected third-party service providers who help us operate our platform. This includes cloud hosting providers, payment processors, and technical support services. These providers only access the information necessary to perform their specific functions and are contractually obligated to protect your data.

Legal Requirements

Sometimes we're legally required to disclose information. This might happen if we receive a valid court order, subpoena, or request from Australian law enforcement or regulatory authorities. We'll only share what's legally required and will notify you when possible.

Business Transfers

If serionvaleth is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You'll be notified of any such change and given options regarding your data.

Your Privacy Rights

Under Australian privacy law, you have specific rights regarding your personal information. We respect these rights and make it straightforward to exercise them.

To exercise any of these rights, contact us using the details at the bottom of this page. We'll respond within 30 days and won't charge a fee unless your request is clearly unreasonable or excessive.

Cookies and Tracking

Like most websites, we use cookies and similar technologies. These are small files stored on your device that help us provide a better experience.

Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly. These enable basic features like secure login and account access.
• Performance Cookies: Help us understand how you use our platform so we can improve it. These collect anonymous usage data.
• Functionality Cookies: Remember your preferences and settings to provide a personalized experience.

You can control cookies through your browser settings. Blocking certain cookies may affect platform functionality. We don't use advertising cookies or track you across other websites.

Data Retention

We don't keep your information forever. Our retention periods are based on business needs and legal requirements.

• Account Information: Retained while your account is active, plus 7 years after closure (for financial record-keeping requirements).
• Financial Statements: Stored for the duration of your subscription, plus 7 years (in line with Australian tax and business record requirements).
• Usage Data: Typically retained for 2 years for analytical purposes, then deleted or anonymized.
• Marketing Communications: Retained until you unsubscribe, then removed from active lists within 30 days.

After retention periods expire, we securely delete or anonymize your information. If you close your account, you can request immediate deletion of data that isn't subject to legal retention requirements.

Children's Privacy

Our services aren't designed for individuals under 18. We don't knowingly collect information from children. If we discover we've inadvertently collected data from someone under 18, we'll delete it promptly.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our platform.

The "Effective Date" at the top of this page shows when the policy was last updated. We encourage you to review this policy periodically to stay informed about how we protect your information.

Complaints and Disputes

If you have concerns about how we handle your personal information, please contact us first. We'll investigate and respond within 30 days.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• Email: enquiries@oaic.gov.au